iShots Beverages Pvt. Ltd. (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard personal information (“Personal Information”) via the platforms we control (e.g., our website and mobile applications) when you browse, interact with, or make purchases of our products (“Products”) (collectively, “Customers”, “you”, “your”). By accessing or using our platforms and providing your information, you consent to the practices described in this Policy.

Consent to Communications

By providing your mobile number, you agree to receive communications from us, even if your number is registered under any national Do Not Call registry. You expressly consent to receive commercial communications in compliance with applicable regulations.

Definition of Personal Information

Personal Information is any information relating to you that is not publicly available and can identify or be linked to you when combined with other data. Publicly available information is excluded.

1. Collection of Personal Information

We collect your Personal Information through:

Direct submission: When you create an account, place an order, request information, participate in surveys or promotions, apply for jobs, submit reviews or content, or otherwise interact with our platforms. Required data may include your name, address, email, phone number, date of birth, payment details, and other information you choose to provide.

Third‑party sources: We may obtain information such as delivery details, demographic or marketing data, and usage information from our affiliates, partners, and publicly available sources to improve accuracy and personalize your experience.

Automated technologies: We collect device and usage data (e.g., IP address, browser type, operating system, pages visited) through cookies and similar tracking tools to enhance performance, security, and user experience.

 

2. Types of Personal Information Collected

Identity & contact details: Name, email, postal address, phone number, country, and language preference.

Demographics & preferences: Date of birth, shopping interests, reviews, and other preferences.

Payment & transactional data: Payment method details (handled by PCI/DSS‑compliant processors), order history, and transaction metadata.

Technical data: Device, system, and application information, IP addresses, and browsing behavior.

 

3. Use of Personal Information

We use your information to:

Verify your identity and deliver your orders.

Process transactions and manage returns or refunds.

Communicate about your account, orders, promotions, surveys, and marketing.

Respond to feedback, reviews, and customer service inquiries.

Facilitate social media logins and sharing features.

Comply with legal obligations and defend our rights.

Analyze trends, improve our Products and platforms, and personalize content and offers.

 

4. Legal Bases for Processing

Contract performance: Necessary to fulfill our agreement with you (e.g., delivering Products).

Legitimate interests: For marketing, improving services, fraud prevention, and operational needs.

Compliance: To meet legal and regulatory requirements (e.g., record retention).

5. Consent

By providing your Personal Information, you consent to its collection, processing, and transfer as described in this Policy. You affirm that you have authority to share information about others and consent on their behalf.

6. Information Sharing

We may share your Personal Information with:

Service providers: Companies performing services (e.g., payment processors, couriers, analytics, hosting, customer support) under confidentiality agreements.

Affiliates and corporate group: To detect fraud, improve services, and coordinate operations.

Business transfers: In the event of a merger, sale, or reorganization, subject to confidentiality obligations.

Legal authorities: When required by law, to enforce our Terms, or to protect rights and safety.

We do not sell or rent your Personal Information to third parties.

7. Data Retention

We retain Personal Information only as long as necessary for the purposes outlined or as required by law, after which we delete or anonymize it.

8. Security

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet can be guaranteed completely secure.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable platform functionality (e.g., login sessions).

Analyze usage patterns and improve performance.

Deliver personalized content and marketing.

You may disable cookies via your browser settings, but this may limit certain features.

10. Comments & User‑Generated Content

Any information you post on our platforms may be visible to others. We are not responsible for third‑party use of your submitted content.

11. External Links &; Third‑Party Sites

Our platforms may link to third‑party websites or advertisements. We are not responsible for their privacy practices; please review their policies before interacting.

12. Third‑Party Analytics

We engage analytics providers to gather and process usage data for performance insights and demographic analysis, in accordance with this Policy.

13. Vulnerability Reporting

To report security issues or vulnerabilities, please use the Responsible Disclosure process available on our website.

14. Your Rights

Subject to applicable law, you have the right to:

Access and correct your personal data.

Request erasure or restriction of processing.

Object to certain processing activities.

Lodge grievances and nominate an authorized representative.

15. Updates to this Policy

We may revise this Policy to reflect changes in our practices or regulatory requirements. We encourage you to review it periodically.